About apace

Our apace platform and service scope

apace is an online gaming and sportsbook operator. We host markets across multiple categories—football (Liga 1, Piala AFF, Champions League, Premier League), live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), esports (Mobile Legends, Free Fire, PUBG Mobile), and lottery draws. All games settle according to published rules; outcomes are determined by certified random number generators or official event results.

We operate in jurisdictions where online gaming is legally permitted. Our service is not available in regions where local law prohibits online wagering. Users are responsible for verifying that access and use of apace comply with their own jurisdiction's regulations. We do not offer our platform in jurisdictions where online gaming is prohibited.

apace is built on a single-account model. You create one account, complete verification once, and access all our games and markets. Your account balance, loyalty tier, and promotional eligibility span the entire platform—no separate wallets, no fragmented rewards. This unified approach simplifies your experience and ensures consistent treatment across all game types.

Account verification and player protection

We require all players to complete account verification before depositing or withdrawing funds. Verification involves uploading a valid national ID, confirming your contact details, and sometimes providing proof of address. This process protects both you and apace by confirming identity and preventing fraud.

We use industry-standard encryption to protect your personal information and account balance. Your data is stored securely and never shared with third parties without your explicit consent. We comply with data protection regulations and maintain strict access controls over all player information.

If you suspect unauthorized access to your account, contact our support team immediately. We can freeze your account, investigate the incident, and advise next steps. Your account security is our priority.

Payment options and deposit/withdrawal flow

apace accepts deposits and withdrawals through multiple Indonesian payment methods: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfers via mobile banking, local payment, online payment, and e-wallet. All payment methods are processed through secure, certified payment partners. Deposits are instant; withdrawals process subject to verification and any active promotional restrictions.

We at apace prioritize payment transparency. Every deposit and withdrawal is tracked in your account history, and you can review transaction details anytime.

Each payment method has minimum and maximum limits for security and compliance. These limits are displayed when you select your method. If you need to deposit or withdraw more than the stated maximum, you can make multiple transactions or contact our support team.

Withdrawal processing times vary by payment method. Bank transfers typically settle within one to two business days; digital wallets may process faster. We do not guarantee specific processing windows, but our team aims to move all withdrawals into the payment provider's queue within 24 hours of approval.

Loyalty system and promotional structure

Our loyalty system on apace rewards consistent engagement. New members receive a welcome offer upon their first deposit. Active players earn weekly cashback based on their total wagers across all games. As your play volume grows, you progress through membership tiers—Bronze, Silver, Gold, and Platinum—each unlocking higher cashback rates and exclusive promotions.

• 1
  Welcome offerFirst deposit

  New members receive a deposit-based welcome bonus after account verification. Terms are published in your account dashboard.

• 2
  Weekly cashbackOngoing reward

  Every Monday, active players earn cashback based on their wagers from the previous week. Rates depend on your current tier.

• 3
  Tier progressionMonthly update

  Your tier recalculates monthly based on play volume. Higher tiers unlock better cashback rates and exclusive offers.

• 4
  Referral rewardsInvite friends

  Share your referral link with friends. When they join and deposit, both of you receive referral bonuses.

All promotional terms are published in your account dashboard. We do not publish fixed bonus amounts because our offers reflect your deposit size and current promotional activity. Seasonal promotions during holidays like Idul Fitri, Idul Adha, Imlek, and Nyepi may enhance standard offers. Check your notifications regularly for announcements.

Fair play and settlement rules

Every game and market on apace operates under published rules. Sports markets settle based on official event results. Slot games and live-dealer tables use certified random number generators to ensure fairness. Lottery draws settle according to official draw results. We do not accept disputes once an outcome is officially settled; our odds and results are final.

We conduct regular audits of our random number generators and settlement processes. Our commitment is to transparent, fair gaming within all applicable jurisdictions.

Support and dispute resolution

Our support team is available to answer questions about account settings, promotions, payment methods, and game rules. You can reach us through your account dashboard or contact page. We aim to respond to all inquiries within 24 hours.

If you have a dispute about a settlement or account balance, contact our support team with details. We will investigate and advise next steps. Our goal is to resolve issues fairly and transparently.

Closing commitment

apace is committed to operating a fair, transparent, and secure gaming platform. We invest in player protection, clear rules, and consistent rewards. Our loyalty system treats all players equally, regardless of which games they prefer. Whether you engage with football markets in Jakarta, live-dealer tables in Surabaya, or esports in Bandung, apace delivers the same standards of fairness and service.

For full legal details, please review our Terms and Conditions and Privacy PolicyIf you have questions about apace, our support team is ready to help.