apace Platform Privacy Notice

This page describes what we collect when you use apace and how we keep that data protected. When you create an account on our platform, deposit funds, or engage with our markets—whether football, live dealer, slots, or esports—we gather information necessary to verify your identity, process payments, and deliver our service. We take data privacy seriously and comply with applicable regulations in all jurisdictions where apace operates.

Our privacy practice centres on transparency and security. We collect only the information needed to operate apace safely and fairly. We do not sell your personal data to third parties, though we may share it with trusted payment processors and service providers necessary to deliver our platform. This notice outlines what we collect, how we use it, and the rights you have over your information.

By opening an account on apace or using our platform, you accept the practices described here. If you have questions about our privacy policy or how we handle your data, contact our support team. We review and update this notice periodically; continued use of apace after any update constitutes your acceptance of the revised policy.

Information we collect on apace

We collect several categories of information when you interact with apace. Account information includes your name, email address, date of birth, phone number, and residential address. We collect this during account registration and verification to confirm your identity and comply with anti-money-laundering regulations.

Payment information includes details about your deposits and withdrawals—such as which payment method you used (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet), transaction amounts, and settlement dates. We do not store your full payment card numbers or banking credentials; our payment partners handle sensitive financial data under their own encryption standards.

We collect behavioral information about how you interact with apace—such as which markets you view, which games you engage with, your bet patterns, and your account activity. We use this data to personalise your experience, prevent fraud, and understand which features are most valuable to our users.

Device data: We collect information about the device you use to access apace—such as your IP address, browser type, and operating system—to optimize our platform and detect suspicious access patterns.

We also collect communication records when you contact our support team. If you submit a dispute or complaint, we retain your correspondence to investigate and respond appropriately.

How we use your data on apace

We use your information to operate apace safely and deliver our service. Your account details enable us to verify your identity, process your deposits and withdrawals, and manage your account balance. Your payment information helps us settle transactions and reconcile your account with our payment partners.

We analyse your behavioral data to improve apace, personalise your experience, and detect fraud. For example, unusual betting patterns or access from unfamiliar locations may trigger additional verification steps to protect your account. We use aggregated, anonymised data to understand user preferences and develop new features.

We may contact you via email or SMS to notify you about account activity, promotional offers, or important updates to our policies. You can manage your communication preferences in your account settings. We do not send marketing messages if you opt out.

  • 1
    Account verificationLegal requirement

    We use your identity documents and address proof to verify you meet our eligibility requirements and comply with anti-money-laundering rules.

  • 2
    Payment processingService delivery

    We share payment details with our trusted payment processors to settle deposits and withdrawals securely.

  • 3
    Fraud detectionAccount security

    We analyse your activity patterns to detect and prevent unauthorized access, duplicate accounts, or suspicious betting behaviour.

  • 4
    Support and disputesProblem resolution

    We retain your communications with our support team to investigate complaints, resolve disputes, and improve our service quality.

Third-party processors and data sharing

We share your information with third-party service providers who support apace operations. These include payment processors (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment partner networks), identity verification vendors, cloud hosting providers, and customer support platforms. We select partners carefully and require them to maintain data protection standards equivalent to our own.

International transfers: Our servers may sit outside your jurisdiction. By using apace, you acknowledge that your data may be transferred to and processed in other countries where data protection laws may differ from your own.

We do not sell your personal data to advertisers or data brokers. We may disclose your information to law enforcement, regulators, or courts if required by legal process or applicable law. We will notify you of such disclosures unless legally prohibited from doing so.

Your data is retained as long as your account is active and for a reasonable period afterward to comply with regulatory requirements and resolve any outstanding disputes. Once your account is closed and retention periods expire, we delete or anonymise your information.

Cookies and tracking technologies

We use cookies and similar technologies to enhance your apace experience. Session cookies enable you to stay logged in and navigate between pages. Persistent cookies remember your preferences and login details across visits. Analytics cookies help us understand how users interact with our platform and identify areas for improvement.

You can manage your cookie preferences through your browser settings. Disabling cookies may limit some apace functionality, such as staying logged in. We recommend allowing cookies to enjoy the full platform experience.

Your rights and data access

You have the right to access, correct, and delete your personal data on apace. Log into your account dashboard and navigate to Account Settings to view and update your information. If you need a complete data export or wish to delete your account, contact our support team with your request.

We will respond to data access and deletion requests within a reasonable timeframe, subject to any legal obligations or fraud investigation requirements. Note that deleting your account may prevent you from accessing historical information or claiming future promotional offers.

Security practices and data protection

We use industry-standard encryption (SSL/TLS) to protect data transmitted between your browser and our servers. Your account credentials are encrypted and never stored in plain text. Our servers sit behind firewalls and access controls; only authorised staff can view sensitive user data.

We conduct regular security audits and penetration testing to identify and fix vulnerabilities. If we detect a data breach, we will notify affected users and relevant authorities as required by law.

Contact us about your privacy

If you have questions about our privacy practices, wish to access your data, or suspect a data breach, contact our support team through your apace account dashboard. We respond to all privacy inquiries within 30 days.

Our privacy policy reflects our commitment to protecting your information while delivering a transparent, fair gaming platform. We remain committed to maintaining these standards as apace grows and evolves across supported jurisdictions.

↑