apace Terms of Use

Account eligibility and opening conditions

To open an account on apace, you must be of legal age in your jurisdiction and meet our verification requirements. We require valid identification, proof of address, and confirmation of your contact details. Verification is mandatory before any deposit or withdrawal; this process protects both you and our platform.

When you open an account on apace, you represent that all information provided is accurate and current. You agree not to open multiple accounts or allow others to use your account. Duplicate or shared accounts may be suspended without refund. Your account is personal and non-transferable; you are responsible for maintaining the confidentiality of your login credentials.

We reserve the right to suspend or close any account that breaches our terms, engages in fraudulent activity, or violates applicable law. Upon suspension or closure, any account balance is forfeited unless otherwise required by law.

Deposits and payment methods

apace supports deposits through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfers via mobile banking, local payment, online payment, and e-wallet. All deposits are processed instantly through our payment partner network. Each payment method has minimum and maximum account preferences published when you select your method; we enforce these limits for security and compliance.

You are responsible for ensuring your payment method belongs to you and that your payment details are accurate. apace is not liable for deposits made to incorrect accounts or for losses resulting from payment errors on your part. Once a deposit clears, your account balance updates immediately, and you may place wagers or claim eligible promotions.

• 1
  Select payment methodStep 1

  Log into your apace account, navigate to Wallet > Deposit, and choose your payment method from the available options.

• 2
  Enter deposit amountStep 2

  Enter your desired deposit amount within the minimum and maximum limits for your chosen method. Confirm the amount and proceed.

• 3
  Complete paymentStep 3

  Your payment provider's interface appears. Authenticate and confirm the transaction. Your apace account balance updates once the payment clears.

Withdrawals and account balance

You may withdraw funds from your apace account at any time, subject to account verification and any active promotional restrictions. Navigate to Wallet > Withdraw, select your payment method, and enter your desired cash-out amount. Withdrawals are processed subject to our approval and the restrictions outlined in your account.

Withdrawal processing times vary by payment method. Bank transfers typically settle within one to two business days; digital wallets may process faster. We do not guarantee specific processing windows, but our team processes all withdrawals within 24 hours of approval.

If a withdrawal takes longer than expected, contact our support team with your transaction ID. We can investigate the status and advise next steps. Occasionally, payment providers experience delays; our team can liaise with providers on your behalf.

Promotional terms and bonus eligibility

Our welcome offer, weekly cashback, and seasonal promotions are designed to reward engagement on apace. Each promotion has specific claim dates, eligibility windows, and terms published in your account dashboard. We do not publish fixed bonus amounts because offers reflect your deposit size and promotional activity.

To claim a promotion on apace, you must meet all eligibility criteria outlined in the promotion terms. Bonuses are credited automatically or upon your claim action, as specified. If you do not meet eligibility, the promotion cannot be claimed or re-issued later. Promotional credits are subject to any published play-through or time-window restrictions; we enforce these consistently.

Seasonal promotions often align with major events and regional holidays—such as Liga 1 matches, Piala AFF tournaments, Idul Fitri, Idul Adha, Imlek, and Nyepi. Check your apace notification feed for announcements. Missing one promotion window does not affect your regular weekly cashback or tier progression.

Market rules and settlement

Each market on apace—whether football, live dealer, slots, or lottery—has published rules displayed before you place a wager. Settlement occurs according to official results published by the relevant governing body or market operator. Once a market settles and our records are finalized, we do not accept disputes; our outcome is binding.

If an event is cancelled, postponed, or abandoned, affected wagers are voided and stakes returned to your account. Partially completed events settle according to rules published in the market details. For live markets, settlement may be delayed pending official confirmation; we do not settle based on live broadcast data alone.

We reserve the right to void any wager if we detect fraudulent activity, system error, or violation of our terms. We will notify you of any voided wagers and return affected stakes to your account.

Dispute resolution and liability

If you dispute a market settlement, account charge, or other transaction on apace, contact our support team with your account ID and transaction details. We will review your dispute and respond within a reasonable timeframe. Our decision on disputes is final; we do not offer secondary appeals.

apace's liability to you is limited to the amount of your account balance at the time of the dispute. We are not liable for indirect damages, lost profits, or consequential losses arising from your use of our platform. Your sole remedy for any claim is through our dispute resolution process outlined above.

Jurisdiction and governing law

Our services on apace are available only where local law permits. Users are responsible for verifying that access and use comply with their own jurisdiction's regulations. We do not offer our platform in jurisdictions where online gaming is prohibited by law.

These terms are governed by the laws of the jurisdiction where apace is licensed. By using our platform, you agree to submit to the jurisdiction of the courts in that location for any legal proceedings. We encourage you to seek legal advice in your own jurisdiction before opening an account on apace.

Our commitment to fair play and data protection

apace uses certified random number generators for all game outcomes and applies the same fair rules to all players. We do not offer preferential odds or rigged outcomes. Our market odds and game mechanics are transparent; you can review them before engaging.

We protect your personal data using standard encryption and access controls. Your information is never shared with third parties without your explicit consent, except where required by law or to process your payments. For full details, review our privacy policy.

Your continued use of apace after any update to these terms constitutes your acceptance of the revised terms. We encourage you to review this page periodically to stay informed of changes. If you have questions about our terms or your rights on apace, contact our support team. Our commitment is to maintain a transparent, fair, and compliant platform for all users in supported jurisdictions.